Titanium Micro Limited Warranty

 

This limited warranty applies to Titanium Micro branded products (collectively, “Titanium Micro Products”), which are owned and distributed by Platinum Micro Inc.

Geographic Scope of Coverage

This limited warranty applies only to products purchased from authorized retailers or resellers within the United States and shipped to a valid address within the continental United States, Alaska, or Hawaii.

• Products purchased outside the United States, or shipped outside the United States (including purchases through Amazon Global Store or other export programs), are not eligible for warranty coverage.
• If you reside outside the United States, you may still request service; however, you will be responsible for all round-trip shipping costs, customs duties, taxes, and any other import/export fees.

What Does This Limited Warranty Cover?

This limited warranty covers any defects in material or workmanship in the new Titanium Micro Product accompanied by this limited warranty statement. Only consumers purchasing this product from an authorized retailer or reseller may obtain coverage under this limited warranty.

How Long Does The Coverage Last?

The warranty period for your product is the length of time indicated on your product packaging or in the quick start guide included with your product. Please refer to those materials for the applicable warranty period for your Titanium Micro product.

What Does This Limited Warranty Not Cover?

This limited warranty does not cover any problem that is caused by (a) commercial use, accident, abuse, neglect, shock, electrostatic discharge, degaussing, heat or humidity beyond product specifications, improper installation, operation, maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) lost passwords; or (d) malfunctions caused by other equipment. This limited warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including the unauthorized removal of any component or external cover). This limited warranty does not cover data loss – back up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages, incidental damages, and costs related to data recovery, removal, and installation are not recoverable under this warranty. This limited warranty applies only to hardware products; software, media, and manuals are licensed (and warranted where applicable) pursuant to separate written agreement.

What Do You Have To Do?

We will not provide any warranty coverage unless your claim is in compliance with all terms of this limited warranty statement and you follow the proper return procedure.

• Warranty returns must originate from and be shipped to a valid United States address.

• Products purchased internationally or shipped internationally are not eligible for warranty coverage unless the customer arranges and pays for round-trip shipping to and from the United States, along with all related customs and import/export charges.

To request warranty service, please go to https://titaniummicro.com/RMA/ for Titanium Micro brand products. Once we determine that a replacement is required, you will be prompted to provide your name, address, phone number, email, and product serial number, and then issued a Return Order Number to use when returning the product. The product you return to us must be properly packaged in its original packaging (or packaging providing protection equivalent to the original packaging) and shipped, with the shipping charges prepaid via a shipping method that provides tracking, to the address provided when you received your Return Order Number. In addition to regular back-ups, if possible, back up your data before returning a drive, because the product you send to us or to an authorized service provider will not be returned to you.

What Will Platinum Micro Inc. Do?

If we authorize you to return your product to us or an authorized service provider, Titanium Micro will replace your product without charge with a functionally equivalent replacement product. Titanium Micro may replace your product with a product that was previously used, re-certified and tested to meet Titanium Micro specifications. Titanium Micro will pay to ship the replacement product to you. By sending product for replacement, you agree to transfer ownership of the original product to Titanium Micro. Titanium Micro will not return your original product to you. Data recovery, advance replacement option, or other warranty-related offerings or service plans are not covered under this limited warranty and are not part of the covered replacement process. Titanium Micro warrants that replaced products are covered for the greater of either the remainder of the original product warranty or 90 days.

How Does State Law Apply?

The laws of the State of California, USA, govern this limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including, without limitation, national laws implementing EC Directive 99/44. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in this limited warranty statement may not apply to you

Warranty Provider Information

Platinum Micro Inc.
Owner of the Titanium Micro brand

• Business address: Platinum Micro Inc., 15815 Monte Street #F103, Sylmar, CA 91342, USA

• Region covered under this warranty: United States & Americas

Please do not return products to the addresses listed above but follow the rules described
in the paragraph “What Do You Have To Do?”

DATA RESCUE - WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY (WHERE
APPLICABLE).

Disclaimer of Warranties, Representations and Guarantees. WE PROVIDE THE DATA RESCUE PROGRAM (“PROGRAM”) AND ANY SERVICES PROVIDED OR ATTEMPTED THEREUNDER “AS IS,” WITH ALL FAULTS, AT YOUR SOLE RISK. WE DO NOT EXTEND ANY EXPRESS WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES REGARDING OUR RESCUE SERVICES OR ANY RESULTS THEREOF. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND SUBJECT TO ANY STATUTORY WARRANTIES THAT CANNOT BE EXCLUDED, WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY OF ACCURACY OR COMPLETENESS WITH RESPECT TO THIS PROGRAM AND SERVICES. The Program and this disclaimer are unrelated to, and do not affect any warranties relating to your device that we or the seller may have extended to you.

Limitation of Liability. WE WILL NOT BE LIABLE FOR ANY HARM CAUSED, UNLESS YOUPROVE THAT WE CAUSED SUCH HARM INTENTIONALLY. WITHOUT LIMITING THEGENERALITY OF THE FOREGOING, WE WILL NOT BE LIABLE FOR THE CONDITION, EXISTENCE, OR LOSS OF THE DATA YOU SEND US OR THE DATA WE RECOVER (IF ANY),ANY LOSS OF REVENUE OR LOSS OF PROFITS, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITATION SHALL APPLY TO ANY AND ALL DAMAGES, REGARDLESS OF THE LEGAL THEORY ON WHICH THEY ARE ASSERTED (INCLUDING, WITHOUT LIMITATION, CONTRACT, BREACH OF CONTRACT, AND TORT), AND REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES - UNLESS YOU PROVE THAT WE CAUSED DAMAGES TO YOU INTENTIONALLY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AMOUNT OF OUR LIABILITY WILL NOT EXCEED THE TOTAL PRICE YOU ACTUALLY PAY FOR THE DEVICE, THE ESSENTIAL PURPOSE OF WHICH IS TO LIMIT OUR LIABILITY ARISING FROM OR RELATED TO THE PROGRAM AND ANY DATA RECOVERY SERVICES. THIS ALLOCATION OF RISK IS REFLECTED IN THE PRICE CHARGED FOR THIS PROGRAM OR SERVICES, IF ANY. YOU ACKNOWLEDGE THAT THE PRICE OF THIS PROGRAM WOULD BE MUCH GREATER IF WE UNDERTOOK MORE EXTENSIVE LIABILITY. THIS PARAGRAPH WILL APPLY NOTWITHSTANDING ANY OTHER PROVISIONS IN THE PROGRAM TERMS, OR THE FAILURE OF ANY REMEDY.

Last Updated: May 31, 2018